Welcome to Soulmaite! The privacy and security of your data are of utmost importance to us. This privacy policy describes how we collect, use, disclose, and protect your personal information when you use our platform, in compliance with Swiss laws and applicable international regulations.

Privacy Policy

Personal Information

We collect personal information that you voluntarily provide during registration, such as your first and last name, billing address, email address, phone number, and payment information, which is processed via the external provider Stripe. Additionally, we automatically collect information when you use our platform. This includes your IP address, browser type, operating system, and your interaction history on the platform.

Use of Information

Your information is used to provide and improve our services, personalize your user experience, manage your subscription and payments, communicate with you about updates and promotional offers, and ensure the security of our platform. These uses are essential to maintaining the quality and safety of the services we offer.

Information Sharing

We share your personal information with third parties only under specific circumstances. These include situations where we have your explicit consent, where it is necessary to comply with legal and regulatory obligations, and where third-party service providers assist us in operating our platform. These service providers are required to adhere to strict confidentiality standards to ensure your data is protected.

Data Security

We implement both technical and organizational security measures to safeguard your information from unauthorized access, loss, or disclosure. Despite these measures, no system for data transmission or storage is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have several rights regarding your personal information. You have the right to access and request a copy of your personal information, correct or update your information, request the deletion of your information under certain conditions, restrict or object to the processing of your information, and lodge a complaint with a data protection authority if you believe your rights have been violated.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy. In some cases, we may retain information for a longer period if required or permitted by law.

Changes to the Privacy Policy

We may update this privacy policy periodically. Any significant changes will be communicated to you by email or through our platform. Your continued use of Soulmaite after the effective date of these changes constitutes your acceptance of the updated policy.

Contact

If you have any questions or requests regarding this privacy policy, please contact us at info@soulmaite.io or at our address: In a Box Sàrl, Route de Crans 89, 1978 Lens, Switzerland.

Region-Specific Provisions

For residents of the European Union (EU), we comply with the General Data Protection Regulation (GDPR), which grants specific rights regarding personal information. More details can be found in our Privacy Policy for EU Residents. For residents of the United States, we adhere to relevant laws including the California Consumer Privacy Act (CCPA), which provides specific rights regarding personal information.

Conclusion

At Soulmaite, we are committed to protecting your privacy and ensuring the security of your personal information. We strive to maintain transparency in how we handle your data and are dedicated to complying with all relevant privacy laws and regulations. Thank you for trusting us with your personal information.

This privacy policy is effective as of July 01, 2024.